FAQ

Choosing an image questions:

How do you choose an image?

We offer thousands of images to choose from in easy searchable ways. You can type in what you would like (zebra, dogs, abstract, or fairies) in the top of our home paper and images containing these keywords will come up. We also offer hover menus to search by subject (Animals, Architecture, Children's, etc), room type (baby room, bathroom, etc.), and color (red, green, blue).

 

Our advanced search allows you to search for all 3 simultaneously (If you would like a Animal Print for your Baby Room that contains the color Red). We hopes this makes it easy for you to choose one of our provided images.

How do you upload an image?

You can upload photo or artwork that you have designed. Go to the Upload Your Photo and choose a image from your computer. Imagine your photo or artwork displayed as a mural or wallpaper! Pretty cool, huh?

How can I personalize an image?

Once you choose an image, you are brought to our image preview page. On this page you will see the question, “Would you like to personalize this image?” if personalization is allowed by our artists. Click the Yes button and a pop-up box allowing you to send your contact info and what wording, clip art, etc. you would like us to incorporate to the image.

How can I colorize an image?

Once you choose an image, you are brought to our image preview page. On this page you will see the question, “Would you like to colorize this image?” if colorizing is allowed by our artists. Click the Yes button and a pop-up box allowing you to send your contact info and what colors you are looking for you would like us to incorporate to the image. We can very closely match many of the Sherman Williams paint colors. If you visit your local Benjamin Moore and choose a paint chip, please include the color name and product code and we will send you a preview of your image for your approval before we print. Email us with any questions This e-mail address is being protected from spambots. You need JavaScript enabled to view it

How much does personalization or colorization cost?

Personalization or colorizing an image can cost as little as $5. It is dependent on how much time it takes for us to work on the image to make it custom for you. Our normal design services are $100 per hour but most images take just a few minutes to add what you would like.

Why do I have to “crop” my image?

Each image has dimensions. When you want a specific size, we have to “crop” the image so that you get the best image quality and your image is not smushed or distorted. The crop box is set relative to the size of the wall dimensions. We allow you to move our cropping box around and pick the best possible image for your wall dimensions.

Sizing / Pricing question:

How to choose a size?

Once you choose an image, you are brought to our image preview page. There you will see sizes. This is where you will enter the dimensions of the wall or surface you would like the mural or design to go.

What is the minimum size?

We have a minimum square foot order of 20 square feet or 4' x 5'. This allows us to give you the best image quality based on our highly detailed ?

What is the maximum size?

There is no maximum size. Our images are made in panels much like wallpaper. This makes it much easier for you to install and makes it so we we can print any size while still keeping in mind we will communicate how the image would work on your chosen size.

What sizes are available?

You are able to choose your custom size. Every home is built differently and has different wall proportions. Or, maybe you would like to use this material on a door, ceiling, appliance, or furniture piece. You are limited only by your creativity and imagination. Input the size you would like in our product preview page and we will make it for you!

Are metric sizes available?

Yes. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or (800)425-9959 and we will assist you with processing your order.

What is the cost per square foot?

Our pricing is $7.50 to $9.50 per square foot based on the quality of the image and experience of our artists. Customized Walls licenses artwork made by famous artists from around the world. What might have cost you thousands for an original painting or print can now be made in a custom size to your wall. Additional design services including personalization and colorizing walls cost extra. We also offer design services to make art from scratch based on what you would like. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with what you would like. We are here to help you make your dream room!

Ordering and Shipping policies:

How can I get my order quicker?

We make all our high quality murals custom for you. Our normal procedure takes up to 10 business days to do. However, in most cases we can accommodate urgent request.

Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call (800)425-9959 and we will do everything humanly possible to make you happy.

Where do you ship?

We ship anywhere serviced by UPS or Fedex.

How much does it cost for shipping?

Our products are shipped to based on our great rates with UPS and FedEX. We do not charge for handling.

Product Information Questions:

Can you tell me more about this product?

We have a combined 20 years experience in product development and have procured this innovative peel-and-stick fabric after years of testing 20 materials. Our material is the most luxurious, highest quality, and easiest to install custom mural offering available online. Check out our Ours vs. Theirs page here (link to our Ours vs Theirs page).

What does this product stick to?

 

Our fabric wall covering is designed to stick to smooth surfaces. Any other surface the adhesion will be lesser than. If your unsure just request a sample and give it go!

 

Does this product come off easily?

Our product has a high-tech re-positionable adhesive. It sticks strong for years but can be taken down. Once your over-lapped mural is in place it would only come off with serious intention to do so. It will not fall off or lose adhesion. Many of our murals are placed in children's rooms with wild success. I would not worry about the little one ripping or ruining your mural.

Can I move my mural??

Yes you can! Many of our customers choose an neutral (and sales appealing) color palette. Our murals can add that WOW factor to those rooms. In the event you move, you can simply save the liners that come with your mural and re-apply the sheets to the liner. Roll them up and re-install them on your new wall!.

Is there anywhere I can not install this product?

It is very important that you install our product on smooth surfaces. If you have wood paneling, concrete cinder blocks, brick etc. these don't work. Our products are water-resistant and can be installed on bathroom walls. Our product can be used outdoor but will last much longer if you apply a topcoat varnish for outdoor applications

Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it if this is what you would like to do and we will give you information on the best varnish to use.

How do I clean this product?

Our product can be cleaning with warm soap and water. Do not scrub! We do not recommend harsh cleaners as they may destroy the integrity of the print.

Installation instructions:

How should I prepare for hanging my mural?

Wash your wall or surface with soap and water taking off dust and dirt. Make sure to repair and sand holes and rough patches making the surface as smooth and clean as possible. This will allow for a fantastic adhesion bond and long lasting murals. Do you have installation instructions step-by-step? Yes we have a PDF you can download Step-by-step instructions on installing our murals can be found here (link to installation instruction link)

 

Customized Walls offers unprecedented color expertise with the highest quality manufacturing in the mural market today. We have a fun and talented group of people to answer your design questions and help you pick the best mural or wallpaper for you. We will even source an image from the MILLIONS available to us to find a perfect match to your needs.

  • Our image offering consists of high-end photography, digital art and traditional oil and watercolor art. We have artists from all over the world in our portfolio and work together as a team to provide you with the best murals and wallpaper available.
  • Our low pricing combined with the ease of changing a wall with our special peel and stick material in about an hour make our product the easiest and best value for murals and wallpaper. The best part? You can peel it off and take it with you when you move or change it our quickly and easily. No damage to you walls (or back)!
  • We can personalize and colorize many of our images to work with your paint colors and personal taste. We can closely match many of the Sherwin Williams™ and Benjamin Moore™ paint colors. We can add photos, text, and clip art to a variety of our murals and wallpaper.
  • Your 100% Satisfaction is our responsibility and promise and we strive to give friendly customer service, quick delivery and response in addition to the highest quality murals and wallpapers that are so easy to install you will be amazed!
  • Try a sample of our unique and innovative peel and stick fabric for murals, wallpaper and more. You will not find a better or more easy murals anywhere.
  • Best room makeover in minutes. High quality custom designed, wallpaper and murals online.

Contact us for more information at sales@customizedwalls.com or (800)425-9959


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